Protecting Your Information Is Our Commitment
Learn with full transparency how your personal information is collected, stored, and used on the zbazi platform — read our Privacy Policy.
This Privacy Policy has been prepared by the zbazi online gaming platform ("zbazi", "we", "us"). When you use zbazi's website or services, you agree to the terms of this policy. We place the highest importance on your privacy and are committed to keeping your personal information secure.
1. Introduction & Scope
zbazi provides a reliable online gaming experience for users in Bangladesh. We handle the personal information you provide while using our services with the utmost responsibility. This Privacy Policy explains the following:
- What types of information we collect and why.
- How collected information is used and stored.
- Our policy on sharing information with third parties.
- The technical measures we take to protect your information.
- Your legal rights and how to exercise them.
This policy applies to the zbazi website (zbazi.lat) and all services operated under it. If you are under 18 years of age — or below our minimum age requirement of 21 — please refrain from using our platform.
2. What Information We Collect
zbazi collects only the information necessary for the proper operation of our services. The types of information collected are described in detail below:
2.1 Information You Provide Directly
Information you supply yourself when creating an account or using our services:
- Full name and date of birth (for age verification).
- Mobile number and email address.
- Payment method details (bKash, Nagad, Rocket, Upay account numbers).
- Documents submitted for identity verification.
- Information provided via support chat or email.
2.2 Automatically Collected Information
Certain information is collected automatically when you visit our website:
- IP address and device identifier.
- Browser type and version.
- Operating system.
- Page visit history and duration.
- Data collected through cookies and similar tracking technologies.
2.3 Gaming Activity Information
The following information is recorded for the purpose of managing gaming activity on our platform:
- Bet amounts, win and loss records.
- Deposit and withdrawal history.
- Bonus and promotional offer usage.
- Game preferences and activity patterns.
3. Purpose of Data Use
zbazi uses collected information only for the following legitimate purposes:
Account Management
Information is used to create, verify, and secure your account. This includes age and identity verification, account protection, and login security.
Transaction Processing
To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain records of financial transactions.
Customer Support
Information is used to provide support via live chat and email, to resolve complaints and queries, and to improve service quality.
Responsible Gaming
Gaming activity is monitored to identify problematic behaviour and to keep responsible gaming tools active for the well-being of users.
zbazi never uses your information beyond the purposes stated above. In particular, we never sell your information to third parties or share it with advertisers.
4. Sharing & Disclosure of Information
zbazi does not share your personal information with any third party except in the following limited circumstances:
4.1 Payment Processors
Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. This sharing is limited solely to the purpose of completing transactions successfully.
4.2 Technology Service Providers
We work with certain technology partners to operate our platform — such as hosting services, cybersecurity firms, and game content providers. These partners are required to comply with our privacy standards and may access information only to provide specific services.
4.3 Legal Obligations
Disclosure of information may be required in response to a court order, government directive, or a lawful request from a law enforcement authority. In such cases, we provide only the minimum information necessary.
4.4 Corporate Changes
In the event of a business merger, acquisition, or sale, user information may be transferred to the new entity, subject to the protections of this Privacy Policy being maintained.
Important: zbazi never sells your information to advertisers and does not share it with third parties for marketing purposes.
5. Data Security Measures
zbazi has implemented industry-standard technical and organisational measures to keep your personal and financial information secure:
- SSL/TLS Encryption: All communications on our website and mobile platform are encrypted via SSL/TLS protocol, eliminating the risk of your data being intercepted.
- Secure Data Storage: Stored information is kept in encrypted form, and access controls are in place to prevent unauthorised entry.
- Two-Factor Authentication: An additional verification layer for account access that prevents unauthorised logins.
- Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.
- Least-Privilege Access Policy: Only authorised personnel can access the minimum information required for their role.
- Fraud Prevention System: Suspicious transactions and activity are automatically monitored and acted upon as needed.
However, no method of data transmission over the internet or electronic storage is 100% secure. zbazi is committed to providing the highest level of protection, but an absolute guarantee of security cannot be given.
6. Cookies & Tracking Technologies
zbazi uses cookies and similar technologies to operate the website effectively and to improve the user experience.
6.1 Types of Cookies
- Essential Cookies: Required for the platform's core functions, login sessions, and security measures. These cannot be disabled.
- Functionality Cookies: Used to remember your preferences and settings, removing the need to reconfigure them every time you log in.
- Analytics Cookies: Used to analyse website usage and performance, helping us improve our services. This data is aggregated and anonymous.
6.2 Cookie Controls
You can disable cookies from your browser settings. However, disabling essential cookies may cause some platform features to stop working. Most modern browsers provide detailed controls for managing cookies.
7. Data Retention Period
zbazi retains your personal information for as long as your account is active or as long as it is needed to provide our services. Retention periods for specific cases are described below:
- Account Information: Retained for a specified period after account closure to meet legal obligations and resolve disputes.
- Financial Transaction Records: Retained for the period required by accounting and legal requirements.
- Support Communications: Retained for a reasonable period for service improvement and future reference.
- Gaming History: Retained to demonstrate compliance with responsible gaming policy and for dispute resolution.
Once the retention period has ended or upon request, we securely delete or anonymise your information.
8. Your Rights
As a zbazi user, you have the following rights regarding your personal information. Contact us to exercise any of these rights:
Right of Access
The right to request information about what data we hold about you.
Right to Rectification
The right to request correction of inaccurate or incomplete information held about you.
Right to Erasure
The right to request deletion of your information in certain circumstances (subject to legal obligations).
Right to Object to Processing
The right to object to the use of your information for specific purposes.
Right to Data Portability
The right to receive a copy of your information in a structured format where applicable.
Right to Restrict Processing
The right to request that processing of your information be temporarily limited in certain circumstances.
To exercise any of the rights above, please contact our support team. We will process your request in a timely manner and keep you informed where applicable.
9. Protection of Minors
zbazi strictly refrains from providing services to anyone under the age of 21 ("minors"). We do not knowingly collect any information from minors.
If we become aware that a minor is using our services, the relevant account will be immediately suspended and the collected information will be deleted.
If you believe a minor is operating a zbazi account, please notify our support team immediately.
10. Policy Changes & Updates
zbazi may review and update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:
- A notice will be displayed on the website.
- A notification will be sent to your registered email address.
- The "Last Updated" date in the revised policy will be updated.
If you continue to use zbazi services after a change, it will be assumed that you have accepted the terms of the updated policy. You have the right to close your account if you do not agree to the changes.
Have Questions About Privacy?
If you have any questions or concerns about this Privacy Policy, our support team is always ready to help. Contact us via 24/7 live chat or email.
Learn more: Responsible Gaming | Terms & Conditions | FAQ